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Privacy Policy

The Hotel Melba website ( and its owner "Hotel Melba S.A." attach great importance to your right to privacy and only process personal data issued by the choice of the user of the Hotel Melba website ( in full compliance with the Regulations General on Data Protection (GDPR).

Information Collected

We receive, collect and store any information you enter on our website or provide to us in any other way. Personal Data collected by User Submission may include: name, address, email address, phone number, nationality, language, payment details (including credit card information if making an online reservation).

Additionally, we collect the Internet Protocol (IP) address used to connect your computer to the Internet; the login; email-address ; the password ; computer and login information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to navigate away from the page.

Information collection process

When you transact on our website, as part of the process, we collect the personal information you give us such as your name, address and email address. Your personal information will only be used for the specific reasons mentioned above.

Data usage

Any type of personal data and contact information submitted to "Hotel Melba" will be used by "Hotel Melba" for the purpose of delivering or providing you with the products and services that you have purchased. Your personal data may also be used for communication purposes by the hotel. These communications may include sending emails, promotions or any other information relating to your upcoming or past stay.

This data is also used to fulfill our obligations arising from the contracts we have concluded with you.

We may use your information to protect our hotel, our customers, our site, and law enforcement.

If you do not want us to use your data in this way, please let us know by

Data storage

Our business is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through's data storage, databases and general applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by and used by our company follow the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Means of communication

We may contact you to inform you about your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to survey your opinion through surveys or questionnaires, to send updates about our company, or as necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you by email, telephone, text messages and postal mail.


Browsing the site is likely to cause the installation of cookie(s) on the user's computer. A cookie is a small file, which does not allow the identification of the user, but which records information relating to the navigation of a computer on a site. The data thus obtained are intended to facilitate subsequent navigation on the site, and are also intended to allow various measures of attendance.
The User can deactivate the installation of cookie(s) by adjusting the parameters of their browser software. 

The following links explain how to access cookie settings through different browsers:

To opt out of being tracked by Google Analytics across all websites, see this link:

For more information about cookies:

Personal management of your data

If you no longer want us to process your data, please contact us at or mail us at Avenue Mathieu 49, 6600 Bastogne.

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect as soon as they are posted on the website. If we make material changes to this policy, we will notify you here when it is updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use it and/or disclose.

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